Refund, Cancellation & Payment Policy

AngSimi provides online tools and may offer paid Premium plans with the features and access duration displayed on the relevant purchase page.

Payments may be processed through Razorpay and its supported payment methods. The price, currency, plan duration and applicable conditions should be displayed before you confirm a purchase.

AngSimi's Premium plans are intended as one-time purchases where the checkout clearly identifies them as one-time payments. A one-time purchase does not authorize recurring charges.

Contact us if you believe there is a problem with your Premium purchase. We review requests using the available order information, payment-provider status, account records and applicable legal requirements.

Examples of issues that may be reviewed include:

• Payment completed but Premium not activated: the payment appears successful, but the purchased Premium access is not available.
• Duplicate payment: more than one payment appears to have been taken for the same intended purchase.
• Incorrect charge: the amount charged appears inconsistent with the amount displayed or confirmed at checkout.
• Payment status discrepancy: the payment provider and AngSimi records appear to show different transaction statuses.
• Other eligible circumstances: a request arising under applicable consumer protection law or another relevant legal obligation.

We may request additional transaction details to investigate a request. Any decision will depend on the verified facts, the applicable purchase terms and applicable law.

If your bank or payment application shows a debit but AngSimi Premium is not active, please contact support before making another payment for the same purchase.

To help us investigate, provide:

• The email address associated with your AngSimi account.
• The date and approximate time of the transaction.
• The amount and currency shown in your payment record.
• The AngSimi order ID, if available.
• The Razorpay payment reference or payment ID, if available.
• A brief description of the issue.

We will check the available order and payment records and, where necessary, follow up using the payment provider's relevant process.

If the payment is verified as successful, we will review the missing activation and take appropriate steps to provide the purchased service or address the issue in accordance with applicable law.

If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us with the relevant order and transaction references.

We will compare the available records and determine the appropriate next step. Where a refund or correction is due, it will be handled through the applicable payment-provider process, subject to applicable law.

AngSimi Premium purchases are intended to be one-time payments where the checkout says so. Unless a purchase page explicitly states otherwise, a one-time purchase should not be treated as an automatically renewing subscription.

Cancellation of future access, where applicable, is different from a refund for a payment already made. The effect of cancellation depends on the plan terms and the circumstances of the request.

If the website later offers a recurring plan, its renewal frequency, cancellation method and other material terms must be disclosed clearly before the user agrees to that plan.

A request based only on a change of mind is reviewed under the purchase terms and applicable law. This policy does not promise an automatic refund for every completed purchase.

However, nothing in this policy removes a refund, cancellation or other remedy that is required by applicable law. Requests involving a service problem, an incorrect charge or another legally protected circumstance will be assessed on their facts.

Email our support team with the subject AngSimi Payment or Refund Request.

1. Include the email address associated with your account.
2. Provide the order or payment reference, if available.
3. State the transaction date and amount.
4. Explain whether the issue concerns activation, a duplicate charge, an incorrect amount or another concern.
5. Include relevant non-sensitive evidence if needed.

We will review the information provided and may contact you if further details are necessary. Response and resolution times can depend on the availability of records and the payment provider's investigation.

If a refund is approved or otherwise required, we will initiate or arrange it through the applicable payment-provider process.

Where supported, refunds are generally routed to the original payment method. The actual method, availability and processing time may depend on the payment provider, bank, payment method and applicable rules.

A refund initiation confirmation does not necessarily mean that the funds will appear immediately in your bank account. For the final credit date, you may need to check with your bank or payment provider.

We will not promise a fixed refund timeline unless it has been confirmed for the relevant payment method and process.

Where a payment is refunded or reversed, the associated Premium entitlement may be adjusted or deactivated to reflect the final transaction status, subject to applicable law and any relevant purchase terms.

We will review account access and payment records to help avoid an inconsistency between a refunded transaction and the associated Premium entitlement.

Some payment issues require investigation by Razorpay, a bank, a UPI application or another financial institution. We may need to rely on verified transaction information or the provider's process to resolve such issues.

You may also contact your payment provider or bank through its official support channel if a transaction remains unresolved. This does not remove any rights you may have under applicable law.

For payment problems, refund requests, cancellation questions or Premium activation issues, contact AngSimi using the details below.

We may update this policy to reflect changes in our services, payment arrangements or applicable legal requirements. The updated version will be published on this page with a revised date.

The version applicable to a purchase will be interpreted consistently with the purchase terms and any mandatory rights under applicable law.